FAQ's

We ship to most countries and territories worldwide through Amazon's global fulfillment network (including the United States, United Kingdom, Europe, Australia, Japan, South Korea, Singapore, Taiwan, Canada, and many others).

Delivery options and availability are shown at checkout based on your location. If your country is not supported, please contact us — we continue to expand our reach.

Shipping rates are calculated in real-time at checkout based on your delivery address, item weight, and selected service (standard or expedited).

• Many orders qualify for free international shipping through Amazon when the total eligible items meet the minimum threshold (typically US$49–US$99 depending on destination — shown clearly at checkout).
• Standard international rates start from approximately US$15–US$40+ (varies by country, weight, and speed).
• Prime-eligible orders (if using FBA) often include free or fast shipping.

All international orders may include estimated duties, taxes, and import fees (calculated and displayed at checkout for transparency via Amazon's tools). We partner with Amazon's global carriers (DHL, FedEx, UPS, etc.) for secure, trackable delivery.

This version:

• Uses USD as the anchor (universal reference).
• Ties free shipping to Amazon's thresholds (not your own HK$ rule).
• Mentions Amazon fulfillment to shift focus from "HK seller" to "Amazon global seller."
• Excludes China clearly without making it the headline.

For international orders, any customs duties, VAT, or import taxes are the responsibility of the buyer and are not included in our prices or shipping fees. We recommend checking your local customs regulations.

Yes — once your order ships, you’ll receive a tracking number by email. You can track it directly via the courier’s website or in your ATWS account.

Yes — once your order ships, you’ll receive a tracking number by email. You can track it directly via the courier’s website or in your ATWS account.

We want you to be completely satisfied with your purchase. If you're not, you can return eligible items within 30 days of delivery for a refund or exchange.

Key Details

• Return Window: 30 days from the date you receive your order.
• Return Shipping: Customer is responsible for return shipping costs and any customs duties in all regions (we recommend using a trackable service for your protection).
• Restocking Fee: None – we do not charge restocking fees.
• Condition of Returned Items: Items must be in original condition, unused (or only lightly tested), with all original packaging, accessories, and tags intact.
• Final Sale Items: Certain items may be marked as "final sale" and non-returnable (e.g., personalized/custom products or opened hygiene-related items). These will be clearly noted on the product page.
• Defective or Damaged Items: If your product arrives damaged, defective, or incorrect, contact us within 7 days with photos. We’ll provide a free replacement or full refund and cover return shipping costs in these cases.

1. Contact us via email (support@atws.hk) or our contact form with your order number and reason for return.
2. We’ll provide a return authorization and instructions.
3. Ship the item back (keep proof of postage).
4. Once received and inspected, we’ll process your refund to the original payment method (usually within 5–10 business days).

If your product arrives damaged or is faulty, please contact us within 7 days with photos of the issue. We’ll arrange a free replacement or full refund (including return shipping) at our discretion.

We accept a wide range of secure and convenient payment options to make checkout easy for customers worldwide:

• Credit and debit cards: Visa, Mastercard, American Express
• Digital wallets: Apple Pay, Google Pay
• UnionPay (popular in Asia and for cross-border payments)
• PayPal
• Shopify Pay (fast, secure checkout using saved information)

All transactions are processed through encrypted, PCI-compliant payment gateways to ensure your payment details are fully protected.

Yes — all transactions are processed through secure, encrypted payment gateways with SSL protection.

Yes — we welcome B2B inquiries for bulk purchases, custom orders, or commercial deployments (e.g., conference rooms, offices, education). Please contact us for a quote.

All products come with a 1-year limited warranty against manufacturing defects. Warranty covers repair or replacement — contact us with proof of purchase.

Most ATWS products are plug-and-play and backward compatible with HDMI 1.4/2.0/2.1 devices. Check the product page for detailed compatibility (e.g., PS5, Xbox Series X, Apple TV 4K, Zoom/Teams setups, etc.).

Yes — our wireless BYOM and conference bar solutions are designed to be platform-agnostic. They allow Bring Your Own Meeting (BYOM) from any laptop/tablet and integrate seamlessly with major platforms via USB/HDMI/Bluetooth.

Yes — it is a full HDMI 2.1 switch with 48 Gbps bandwidth, supporting 8K@60Hz, 4K@120Hz, HDR10, Dolby Vision, 3D, and VRR passthrough (when your source and display support them). Use certified 48 Gbps HDMI cables for best performance.