Refund policy

Return Policy

We want you to be completely satisfied with your purchase. 

If your product arrives defective, damaged, or incorrect, we're here to help resolve it fairly and efficiently under our 30-Day Satisfaction Guarantee.

Key Details

  • Return Window: 30 days from the date you receive your order.
  • Return Shipping: You (the customer) are responsible for return shipping costs and any customs duties or fees in all cases, including defective, damaged, or incorrect items. We recommend using a trackable and insured service for your protection.
  • Restocking Fee: None – we do not charge restocking fees.
  • Condition of Returned Items: Items must be in original condition, unused (or only lightly tested to verify the reported issue), with all original packaging, accessories (transmitters, receivers, power adapters, HDMI cables, manuals, etc.), tags, and protective elements intact. We perform a thorough inspection and functional testing (e.g., wireless pairing, 4K transmission, touchback) upon receipt.
  • Eligible Reasons: Returns are accepted only for:
    • Manufacturing defects or faults.
    • Damage during shipping/delivery.
    • Incorrect item received (wrong model or mismatch with order).
    We do not accept returns for change of mind, compatibility with your setup, or if the product doesn't meet expectations after testing—please review detailed specs, compatibility info, and demo videos on atwstech.com before purchasing.
  • Final Sale Items: Certain items may be marked as "final sale" and non-returnable (e.g., personalized/custom products, clearance items, or opened hygiene/safety-related components).
  • Defective, Damaged, or Incorrect Items: If your product arrives damaged, defective, or incorrect, contact us within 7 days of receipt with photos/videos of the issue (e.g., no signal, damaged ports, wrong kit). We'll evaluate promptly and provide a replacement (preferred, if stock available) or full refund. While we cover shipping for any replacement we send, you handle return shipping for the original item.

How to Return

  1. Contact us via our website contact form. Include your order number, a clear description of the issue, and supporting photos/videos.
  2. We'll review your request quickly (usually within 1–2 business days) and provide a return authorization and instructions if approved.
  3. Ship the item back securely in its original packaging, using a trackable method (keep proof of postage).
  4. Once we receive and inspect the return, we'll process your refund to the original payment method (usually within 5–10 business days) or arrange a replacement.

We encourage reaching out for troubleshooting support first—many issues with wireless kits can be resolved quickly via email or guidance, saving you the hassle of a return.

Beyond the 30-Day Window

Our 1-Year Warranty covers manufacturing defects after the return period. Contact us via the contact form for repair or replacement assistance.

Non-Returnable Items

  • Final sale, clearance, or promotional items (as marked).
  • Personalized or custom-configured products.
  • Opened software/firmware activations (if applicable).
  • Items damaged due to misuse, improper installation, accidents, or unauthorized modifications after delivery.

If you have any concerns with your ExtendBox Duo, MeetHub Kit, or other ATWS product, our team is ready to assist—contact us via the contact form anytime. Thank you for choosing ATWS Advance Technology Workshop—we're committed to delivering innovative wireless solutions you can trust.